Introduction
At AI Design Hub, we strive to ensure your satisfaction with our products and services. This Refund Policy outlines our guidelines for refunds and cancellations.
We encourage you to read this policy carefully before making a purchase. By purchasing our products or services, you agree to the terms of this Refund Policy.
Refund Eligibility
Our refund policy varies depending on the type of product or service you have purchased. Please review the specific conditions for each category below.
Digital Products
For digital products (e.g., downloadable templates, plugins, digital tools):
- Refund requests must be submitted within 14 days of purchase
- The product must not have been downloaded more than 3 times
- You must provide a clear explanation of why the product did not meet your expectations
- Customized digital products created specifically for you are not eligible for refunds
Subscription Services
For subscription-based services:
- New subscribers may request a refund within 7 days of the initial subscription purchase (trial period)
- After the trial period, subscriptions can be cancelled at any time, but refunds will not be provided for the current billing period
- You will continue to have access to the service until the end of your current billing period
- No partial refunds are provided for unused subscription time after the trial period
Consulting Services
For consulting, design, or custom development services:
- Deposits and retainer fees are non-refundable
- If you cancel a project before work has begun, we may provide a partial refund at our discretion
- Once work has commenced on your project, refunds will be assessed based on the amount of work completed
- If we fail to deliver the agreed-upon services as specified in our contract, you may be eligible for a full or partial refund
Workshops and Webinars
For educational workshops and webinars:
- Cancellations made more than 7 days before the event date are eligible for a full refund
- Cancellations made 3-7 days before the event date are eligible for a 50% refund
- Cancellations made less than 3 days before the event date are not eligible for a refund
- If you cannot attend, you may transfer your registration to another person or request access to a recording (if available)
Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at support@aidesignhub.com with the subject line "Refund Request"
- Include the following information in your email:
- Your full name
- Order number or purchase ID
- Date of purchase
- Product or service purchased
- Reason for requesting a refund
- Any relevant supporting documentation
- Our team will review your request and respond within 3 business days
- If your refund is approved, we will process it within 5-10 business days
Refund Processing Time
Once approved, refunds are processed as follows:
- Credit card payments: 5-10 business days to appear on your statement
- PayPal payments: 3-5 business days
- Bank transfers: 7-14 business days
Please note that your financial institution may have additional processing times that are beyond our control.
Non-Refundable Items
The following items and circumstances are not eligible for refunds:
- Services that have been fully delivered and completed
- Custom-developed solutions or designs created specifically for you
- Products or services where the terms of sale explicitly state "non-refundable"
- Transaction fees, processing fees, or administrative charges
- Purchases made more than 30 days ago (unless otherwise specified)
- Services cancelled after work has already been completed
- Digital products that have been extensively accessed, downloaded, or used
Exceptions to the Refund Policy
We understand that exceptional circumstances may arise. In the following cases, we may consider exceptions to our standard refund policy:
- Technical issues on our end that prevented you from accessing or using the purchased product or service
- Erroneous descriptions of products or services that significantly misrepresented what was delivered
- Failure on our part to deliver the promised product or service within the specified timeframe
These exceptions will be evaluated on a case-by-case basis and require appropriate documentation.
Cancellations
Subscription Cancellations
To cancel a subscription:
- Log in to your account on our website
- Navigate to "Account Settings" or "Subscription Management"
- Select the subscription you wish to cancel
- Click on "Cancel Subscription" and follow the prompts
Alternatively, you can email support@aidesignhub.com with your cancellation request.
Service Contract Cancellations
To cancel a service contract or ongoing project:
- Review your service agreement for specific cancellation terms
- Contact your project manager or account representative directly
- Submit a formal cancellation request in writing
- Complete any required cancellation forms or documentation
Please note that early termination of service contracts may incur cancellation fees as specified in your agreement.
Refund Method
Refunds will be issued using the same payment method you used for the original purchase:
- Credit/debit card purchases will be refunded to the same card
- PayPal payments will be refunded to your PayPal account
- Bank transfers will be refunded via bank transfer to the original account
If the original payment method is no longer available or valid, we will work with you to find an alternative refund method.
Change or Modification of Services
If we make significant changes to a product or service after you've purchased it, and these changes substantially alter what was originally advertised, you may be entitled to a full or partial refund at our discretion.
In such cases, please contact our customer support team to discuss your options.
Disputes and Resolutions
If you are dissatisfied with our decision regarding your refund request, you may appeal by:
- Sending an email to management@aidesignhub.com with the subject "Refund Appeal"
- Including all relevant information and any additional evidence supporting your case
- Our management team will review your appeal and respond within 5 business days
We are committed to resolving disputes fairly and in accordance with consumer protection laws.
Contact Information
If you have any questions about our Refund Policy, please contact us at:
AI Design Hub
448 Rogers Curve, Evaland, DE65 5JX
Email: info@aidesignhub.com
Phone: +447059130134
Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will indicate the date of the most recent revision at the top of this page. Your continued use of our services after any changes to the Refund Policy constitutes your acceptance of the new terms.
We recommend reviewing this policy periodically to stay informed about our refund procedures.
